Delivery costs are calculated based on three components:
Distance to Pickup (DTP): The distance from the courier location at moment of order acceptance to restaurant pickup location. Currently this is 0.30 €/km.
Distance to Delivery (DTD): The distance from restaurant pickup location to the delivery location. A 1 €/km is the current rate.
Surge multipliers (SM): When a courier is not available to fulfil your order, an increase in the delivery cost is applied to attract couriers to accept your delivery request. 30% is applied if no couriers are available the first time we try to match your delivery request. If still no couriers are available, we apply a 50% SM, and lastly a 100% SM is applied. If no couriers accept your request after the last SM is applied, then your order will be automatically cancelled.
There is a minimum delivery cost of 3.5 € per order, so your minimum pay per order will be 1 € order fee + 3.5 € delivery cost = 4.5 € per delivery.